Terms of service

Last Updated: June 2026

At ZAYKIMI, we want you to be satisfied with your purchase. If there is an issue with your order, please review our return and refund policy below.

Return Rules Summary

  • Returns accepted within 1 day of delivery
  • Customer is responsible for return shipping costs
  • No restocking fees
  • No final sale items

Eligibility for Returns

To be eligible for a return:

  • Your return request must be submitted within 1 day of receiving your order.
  • The item must be unused, unworn, unwashed, and in its original condition.
  • All original tags and packaging must be included.
  • Proof of purchase (order number or receipt) is required.

We reserve the right to refuse returns that do not meet these requirements.

How to Request a Return

To start a return, contact us at:

Email: support@zaykimi.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Once your request is approved, we will provide return instructions.

Return Shipping

Customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as we are not responsible for returns lost during transit.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your payment provider.
  • Original shipping charges are non-refundable unless required by law.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.

Include clear photos of the item and packaging so we can review the issue and provide a suitable resolution.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original item (if eligible) and place a new order.

Non-Returnable Items

Returns may not be accepted for:

  • Items returned after the return window has expired
  • Items that have been worn, washed, altered, or damaged by the customer
  • Gift cards, if offered
  • Any items prohibited from return by applicable law

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us at:

ZAYKIMI Support
Email: support@zaykimi.com

By placing an order with ZAYKIMI, you acknowledge and agree to this Return & Refund Policy.